Policies

IMPORTANT: PRODUCTS EITHER CONTAIN OR MAY CONTAIN ALL POSSIBLE FOOD ALLERGENS SUCH AS: EGGS, WHEAT, GLUTEN, NUT/PEANUT, SOY, DAIRY, SESAME, & MORE. Please be sure to advise our team of allergens & dietary restrictions in your order request.

Please submit all order inquiries to me in advanced timing of 7 to 10 days; Sugar Cookie orders may require 10 days minimum notice.

Delivery option is limited to the York Region area with a flat rate of $20.00 (Excluding Event/Catering delivery; Please Contact us to learn more about these options)

All orders require a 50% deposit once orders & due dates are confirmed. This is a non-refundable deposit. E-transfers are due within 24 hours of order confirmation or else the order will not be processed.

E-transfer email & location for pick-up will be sent during the order confirmation process (please refer back to the conversation feed if you cannot find the E-transfer email).

Preferred payment method of remaining balance is CASH OR E-TRANSFER due at pick-up.

Please review the care guide for ordered items; WTF dessert quality & taste depend on various factors (Temperature, Storage, Travel Handling, ect). No purchase will be refunded if these care guides are not met. We are not responsible for any damages or mishaps after baked goods have either been delivered or picked up.

Please contact me at orderinquiries@whatthefrosting.com if there are any questions and/or concerns!